At GlowTherapySkin, we’re committed to making your wellness journey as seamless as possible. Our premium aromatherapy, bath, body, and skincare products are carefully curated to enhance your self-care rituals. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days after shipment

International Customers: We ship globally (excluding some Asian and remote regions). Customs fees and international return shipping are the customer’s responsibility. Please mark packages as “Returned Goods” to avoid additional customs charges.

Returns & Exchanges

We want you to love every GlowTherapySkin product. If you’re not completely satisfied, you may return most unused items in their original packaging within 15 days of delivery.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened or used bath & body products
  • Personal care items (face masks, hand soaps)
  • Gift sets with broken seals
  • Fragrances that have been opened

How to Return an Item

Step 1: Request a Return Authorization

Email our Customer Care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • The item(s) you wish to return
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Dear GlowTherapySkin Team,

I would like to request a return for my recent order (#[Your Order Number]).

Items to return: [Product Name(s) and Quantity]
Reason for return: [Please specify]
Preference: [Refund/Exchange – if exchange, specify desired product]

Please provide return instructions and your Return Authorization number.

Sincerely,
[Your Full Name]
[Your Email Address]

Step 2: Package Your Return

Once you receive your RA#:

  • Repackage items in their original packaging with all included materials
  • Include a copy of your packing slip or order confirmation
  • Clearly write the RA# on the outside of the package

Step 3: Ship Your Return

Ship your return to:

GlowTherapySkin Returns
RA# [Your Return Authorization Number]
3838 University Drive
Chicago, IL 60605
United States

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 2-10 business days for the refund to appear on your statement

Exchanges

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is more expensive, you’ll be charged the difference
  • If it’s less expensive, we’ll refund the difference
  • Standard shipping rates apply for exchanged items unless your original order qualified for free shipping

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 3 days of delivery at [email protected]
  • Include photos of the damaged product or incorrect item received
  • We’ll arrange for a replacement at no additional cost

Important Notes:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • International refunds will be issued in US Dollars

For any questions about our shipping or returns policy, please contact our Customer Care team at [email protected].

Thank you for choosing GlowTherapySkin for your premium wellness needs. We appreciate your trust in our products and are here to ensure your complete satisfaction.