FAQ

We carefully curate premium aromatherapy, massage oils, bath & body essentials, skincare, fragrance, and hair care collections. Our focus is on creating a complete self-care ritual with products that transform your home into a wellness sanctuary.

Many of our collections are formulated with sensitive skin in mind, particularly our Tokyo Milk fragrances and Ilapothecary rollers. We recommend checking individual product descriptions for specific formulation details or contacting our customer care team for personalized recommendations.

Simply begin the checkout process and you’ll be prompted to create an account. Benefits include faster checkout, order tracking, and access to exclusive promotions for our wellness community.

We accept Visa, MasterCard, JCB, and PayPal for seamless global transactions. All payments are processed through secure, encrypted systems.

We proudly offer seamless global delivery from our Chicago headquarters, excluding some remote areas and parts of Asia. During checkout, you’ll see if we deliver to your location.

Choose between:
– Standard Shipping ($12.95): DHL/FedEx, 10-15 days after dispatch
– Free Shipping: EMS on orders over $50, 15-25 days after dispatch
All orders are processed within 1-2 business days with tracking provided.

International shipments may experience brief delays in tracking updates, especially during customs clearance. Most packages begin showing detailed updates 3-5 days after dispatch. Rest assured, our Chicago team ensures every package is properly documented for smooth transit.

We offer 15-day returns from the delivery date for unused products in original packaging. Please contact [email protected] to initiate your return. Note: return shipping costs are the customer’s responsibility unless the item arrived damaged.

We take great care with our eco-conscious packaging, but if damage occurs, please email us at [email protected] within 48 hours of delivery with photos of the damaged item and packaging. We’ll promptly arrange a replacement or refund.

Yes! Our signature gift sets come beautifully presented in eco-friendly packaging. During checkout, you can add a personalized gift message at no additional cost.

Absolutely. Simply enter the recipient’s shipping address during checkout. We’ll include only the packing slip (no pricing information) for complete surprise gifting.